Case Manager, Operations Officer II (NCS) – Office of Equity and Civil Rights

Case Managers will ensure that the Police Accountability Board’s investigations into police misconduct are conducted thoroughly, fairly, and transparently. Case Managers assist in the preliminary investigation of cases, ensure citizens who file complaints are kept informed and supported, and manage the Board’s investigatory caseload. Case Managers work to ensure members of our community feel that the Board is helpful, responsive, and transparent. Occasional participation in PAB community engagement efforts as and when required. Flexibility to work occasional nights and weekends as needed.

Essential Functions:

Case Manager is responsible to track, review, and summarize investigations   for dissemination to the Administrative Charging Committee during weekly meetings and to write up final disposition reports with recommendations and justifications.
Manage and prioritize complaint on an ongoing basis while maintaining appropriate documentation.
Manage and maintain case files and related documentation.
Develop and present recommendations to PAB and ACC members and Chief of PAB.
Stay up to date with legal and departmental policy changes.
Participate in meetings and training sessions as required.
Obtain all pertinent and necessary information to evaluate claim credibility.
Perform quality control of work and set goals.
Prepares comprehensive reports for superior officials, maintains confidential evidence, case files and records.
Assign cases and reviews final reports completed by the intake staff.
Other responsibilities as assigned.
Minimum Qualifications:

Education: Graduation from a four-year college with major course work in law or public administration or a closely related field.

AND

Experience: Have two (2) years of analytical, investigative and/or legal-related experience in a public agency or similar setting.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

The Board’s ideal candidate for this position is someone with a track record of providing customer or social support to diverse populations, especially those in the Baltimore City. We are looking for someone who can combine empathy, high emotional intelligence, and the ability to manage an ever-changing docket of work.

Knowledge, Skills, & Abilities:

Principles, laws and regulations regarding criminal law and procedure, and the rights and activities of police staff.
Analytical principles and techniques; Basic law enforcement principles and practices; Office administrative principles and practices.
Skills in obtaining information from members of varied ethnic and socio-economic groups.
Analyzing complex problems, evaluating alternatives, and reaching sound conclusions within legal and procedural constraints.
Understanding, researching, interpreting, and explaining complex constitutional principles, laws, ordinances, and regulations.
Maintaining accurate records and files.
Establishing and maintaining effective working relationships with those contacted in the course of the work.
Preparing clear, concise, and effective written reports, correspondence, action items and other written materials.